TBT: How to Survive the Dreaded eCommerce Returns

Handling returns is one of the most difficult parts of retail for any brand. But as this past blog post shows, even for eCommerce brands, the dreaded return does not have to get you down.  This week's throwback Thursday takes a look back at how eCommerce returns don't have to break you. You actually CAN

By |2021-09-13T09:40:07-04:00September 2nd, 2021|Returns, Uncategorized|Comments Off on TBT: How to Survive the Dreaded eCommerce Returns

TBT: How Is Your Returns Policy?

A great returns policy has never been as important as it is in today's eCommerce world. With online returns potentially costing brands thousands every year, you simply cannot afford to NOT have a great policy in place. But just having one isn't enough. You also need to make sure your employees understand and can articulate

By |2021-05-14T12:36:14-04:00May 13th, 2021|Returns|Comments Off on TBT: How Is Your Returns Policy?

How to Make (and Implement) a Top-Notch Return Policy

In the world of e-Commerce, everything changed in the last year. Brands saw an unprecedented uptick in digital sales as a result of the wild ride 2020-plus-a-global-pandemic set in motion. So what did we all realize? Perhaps more than anything else, it’s that with sales, comes returns. And managing those returns, we’re finding, can make

By |2021-03-22T12:32:57-04:00March 10th, 2021|Returns|Comments Off on How to Make (and Implement) a Top-Notch Return Policy

When Returns Get You Down – An eCommerce Survival Tale

I hate returns, you hate returns. But you know who really hates returns, even more than us? eTailers.  Going back to the mall was bad enough before the pandemic. And nothing’s worse than having to deal with the dreaded return label when you need to return an item bought online.  The label must be located,

By |2021-03-10T15:21:18-05:00February 24th, 2021|Returns|Comments Off on When Returns Get You Down – An eCommerce Survival Tale
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