When Should I Accept a Return That Violates My Policy?

Your returns policy is an important rule that protects the company from return-related losses. Returns and refunds are often used as a way to scam a company and tax their resources. It's valuable to prevent frivolous returns or returns long after an order is purchased or delivered. However, there are also situations where there is

By |2024-01-18T11:03:55-05:00January 9th, 2024|M.O.M., M.O.M. Version 12, Returns, seasonal|Comments Off on When Should I Accept a Return That Violates My Policy?

2023 eCommerce Holiday Return Projections

Let's face it, most of us are frankly quite terrible at predicting what kind of gifts our loved ones will truly appreciate. We go out of our way to try to find things that we believe our loved ones will appreciate, but it doesn't always pan out as we might have hoped. According to data

By |2023-12-07T12:48:30-05:00December 7th, 2023|M.O.M., M.O.M. Version 12, retail holiday season, retail industry, Returns, seasonal|Comments Off on 2023 eCommerce Holiday Return Projections

The Expert Guide to Managing Product Returns During The Holidays

The holiday shopping season is in full swing, so retailers deal with an influx of product returns. While managing returns can be challenging any time of year, the holiday return rush can be incredibly daunting. To help you out, we've put together this expert guide about managing product returns during the holidays. In it, we'll

By |2022-12-27T12:05:40-05:00December 23rd, 2022|eCommerce, retail holiday season, Returns|Comments Off on The Expert Guide to Managing Product Returns During The Holidays

How Your Return Policy Can Impact Your Bottom Line

As a business owner, you know that having an effective return policy can make a big difference to your bottom line. By defining your returns strategy in advance, implementing realistic terms and conditions, and encouraging customer satisfaction whenever possible, the right return policy can be leveraged for optimized profits. Your return policy can have a

By |2023-01-05T11:29:20-05:00December 14th, 2022|Freestyle, Inventory Management Software, order management software, retail holiday season, Returns|Comments Off on How Your Return Policy Can Impact Your Bottom Line

When Returns Get You Down – An eCommerce Survival Tale

I hate returns, you hate returns. But you know who really hates returns, even more than us? eTailers.  Going back to the mall was bad enough before the pandemic. And nothing’s worse than having to deal with the dreaded return label when you need to return an item bought online.  The label must be located,

By |2022-01-27T00:46:06-05:00January 26th, 2022|Returns|Comments Off on When Returns Get You Down – An eCommerce Survival Tale

TBT: How to Survive the Dreaded eCommerce Returns

Handling returns is one of the most difficult parts of retail for any brand. But as this past blog post shows, even for eCommerce brands, the dreaded return does not have to get you down.  This week's throwback Thursday takes a look back at how eCommerce returns don't have to break you. You actually CAN

By |2021-09-13T09:40:07-04:00September 2nd, 2021|Returns, Uncategorized|Comments Off on TBT: How to Survive the Dreaded eCommerce Returns

Holiday Returns – When Less Truly is Better Than More

  You’ve wrapped all your gifts and now you wait and see if the person you bought the gift for actually likes the gift. Starting December 26, it’s the most wonderful time of the year for that rare person who loves to take a thoughtful gift and return it for something they want even more.

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