M.O.M. 11 – Order and Inventory Management Software Redefined


Struggling to grow your business and boost profitability?
Introducing M.O.M. 11 – Freestyle’s powerful OMS.

With over 1,000 features, more than 100 new enhancements and over 30 years of development, Multichannel Order Management (M.O.M. 11) is the industry-leading order and inventory management software solution for your growing small to mid-market business. M.O.M. 11 is an exceptionally robust OMS that helps you manage orders, inventory, product and customer information for increased efficiency, improved revenue and better customer satisfaction.

M.O.M. 11 gives retailers and brands complete control over customization and performance. We empower you with the tools you need to take your business to the next level. Learn more about M.O.M. 11’s features below.


M.O.M. has the largest feature set in the industry.

Omnichannel Capability
  • Process and Fulfill All Orders through a Single Unified Workflow
  • Buy Online, Pick-up in Store
  • Return to Store
  • Ship from Store

Order Management

  • Distributed Order Management
  • Configurable Processing Steps
  • Bulk Pick, Pack, Invoice Printing
  • Order Review & Flagging
  • Order Updating & Editing
  • Call Center Ordering
  • Back Order Support
  • Order Processing Prioritization
  • Special Handling & Processing Instructions
  • Recurring Club and Subscription Management
  • Contact Management
  • Promotions
  • Gift Cards/Gift Certificates
  • Returns Management


  • Order Processing & Status
  • Sales History & Source
  • Product Inventory (Quantity, Profit, Etc.)
  • Accounting & Tax Reporting
  • Mobile Web Executive Dashboard

Purchasing & Inventory Management

  • Track Inventory from Receipt through Shipment, As Well As Returns
  • Supplier Management
  • Price Level Management
  • Purchase Order
  • Special Processing Instructions
  • Receiving
  • Partial Receiving
  • Automatic Order Backfill
  • Receiving Instruction
  • Inventory Adjustments & Transfer
  • Lot Tracking, Bin Priority
  • Always Updated Inventory Information
  • Variation or Attributed Products
  • Real-Time Inventory Information
  • Picking via Wireless Scanner
Customer Management
  • Track All Customers and Access Their Information Instantly
  • Drive Promotions and Campaigns to Select Customer Segments
  • Create & Modify Customer Information
  • Merge Customer Records
  • Multiple Shipping & Billing Address
  • Multiple Credit Card Information
  • Customer Interaction Notes
  • Order History

Powerful Integrations

  • Support for Amazon, eBay, Rakuten Marketplaces
  • Magento, BigCommerce, Shopify, 3DCart
  • Powerful APIs
  • Point of Sale (POS)
  • Order Import/Export (IEM)
  • M.O.M. Auction Lister for eBay

Shipping Integration (UPS, FedEx and USPS)

  • Instantly Generate Carrier Tracking Numbers
  • Print Carrier Box Labels (Crack ‘N Peel Invoice/Thermal Printer)
  • Generate Call Tags for Returns
  • User Definable Shipping Charges
  • Automated Shipping Confirmation Email W/ Tracking Info
  • Support for Endicia & Harvey & UPS Surepost

Compliance and Security

  • Certified PCI-DSS 3.1, Level 1 Compliant
  • Capture Immediately (1 pass) or Authorize & Capture (2 pass)
  • Single or Batch Credit Card Processing
  • Store Multiple Cards per Customer
  • Credit Card Tokenization
  • Electronic or Physical Gift Cards (Via Valutec)
  • Fraud Protection Authorization
  • Immediate Capture (1-Pass) or Authorize and Capture (2-Pass)

Product Management

  • Manage Product Catalog Data of Any Size
  • Price Management


  • Secure, PCI Compliant
  • Eases Burden From Your Infrastructure
  • Reliable, Available 24/7/365

M.O.M.’s technical specifications appear below. Contact us for more information.

Workstation specifications:

  • PC running Windows 8.1 or 10 (Pro Editions)
  • 2.0 GHz Processor or higher
  • Minimum of 4 GB of RAM
  • Windows log in account with Administrator Level rights
  • At least 20 GB free hard drive space

Server where the M.O.M. database tables will be stored:

  • Windows Server Operating System (min 2012 or higher)
  • 2.4 GHz Processor or higher
  • Minimum of 8 GB of RAM (OS Maximum RAM is recommended)
  • Windows log in account with Administrator Level rights
  • At least 200 GB free hard drive space (more free space will be necessary as your system size grows)
    Note: M.O.M requires MS SQL Server 2014 or higher.

POP accessories:

  • Keyboard: “Cherry” Brand Keyboard that is programmable to read track 1 or 2.
  • Printer – Thermal 40 column receipt printer

Shipping-related peripheral:

  • Scale: Transcell or NCI Weight Tronics
  • Bar Code Scanner:
    • No specific brand recommendation.
    • Any scanner with the ability to scan a barcode with 128 fonts.
    • We have tested: Metrologic MS95 Metrologic Voyager MS95401.
  • Powerscan (wireless) printers: LaserJet Zebra

Download technical requirements in PDF format.