A great returns policy has never been as important as it is in today's eCommerce world. With online returns potentially costing brands thousands every year, you simply cannot afford to NOT have a great policy in place. But just having one isn't enough. You also need to make sure your employees understand and can articulate
Now that we're into Q2 (already?!), for this week's Throw Back Thursday, we wanted to take a look back at the eCommerce predictions we made heading into 2021. After an unprecedented 2020, we forecasted some pretty big changes for the world of eCommerce. And while comfort levels surrounding getting back to in-person shopping (even at
The pandemic hit many facets of life...hard. But few industries felt the impact more than the world of retail. The ripple effects were strong, and massive. In the unprecedented shut-down of Spring 2020, businesses shuttered and for many, permanent store closures loomed in the not-far future. Major retailers with decades of history, simply are no
For this week's Throw Back Thursday, we're taking a look back at our feature on Freestyle customer (and M.O.M. user!) B-21 Fine Wine & Spirits. B-21 was able to pivot and hit the ground running, even when thrown the Covid-Curveball 12 months ago. We know! It's been a year?! We can't believe it either! Well,
I hate returns, you hate returns. But you know who really hates returns, even more than us? eTailers. Going back to the mall was bad enough before the pandemic. And nothing’s worse than having to deal with the dreaded return label when you need to return an item bought online. The label must be located,
For eCommerce, 2021 predictions are exciting and challenging. That's in large part because 2021 is a year of both promise and uncertainty. With the better-than-expected 2020 holiday season in the books, we’ve learned what lessons we think we can bring into the new year. Now, we look ahead to what the new year may have
The eCommerce Holiday sales season turned out to be even better than we expected. Here is just one startling statistic... Amazon delivered $1.5B packages during the 2020 holiday season. To accommodate this, the eComm giant offered a staggering $2.5B in bonuses and incentives for their employees. They also committed a whopping $18B to help grow partner
The results are in: eCommerce brands are off to a great start of the official holiday sales season. Adobe Analytics reports that online spending rose 22 percent, but unfortunately for brick and mortar retailers, their sales fell a whopping 52%. While a drop in in-store sales was not unexpected due to the continuing impact of
Welcome news for eCommerce brands: the 2020 Holiday Retail Season has started. And by all accounts, it should be a great one. This is great news for brands buffeted by what has been a tough and unpredictable year. If you haven't noticed that your inbox has been hit by a blizzard of Black Friday sales
If you’ve been concerned about COVID-19 resulting in an even more accelerated pace of retail stores closing across the globe, you’re not overreacting. But even before the pandemic, retail started to notice a trend about a decade ago. It was in 2010 the term “Retail Apocalypse” was coined, launching the issue of brand-failure into the