Ecommerce Customer Service

TBT: Why Knowing Your Customer Retention Rate Is So Crucial

A couple years ago, we published a guest post by Wiseguys Marketing. It was on the importance of tracking customer retention, and it really hit home with many of you. We agree with Bruce's assessment that the ability to track customer retention can be a game-changer when it comes to the success of any business.

By |2021-08-04T08:59:47-04:00June 24th, 2021|Customer Service, Uncategorized|Comments Off on TBT: Why Knowing Your Customer Retention Rate Is So Crucial

Freestyle Announces Release of M.O.M. Version 11

  Freestyle Solutions is happy to  announce  the release of  M.O.M.Version 11. The new Version of M.O.M. is  now available to customers enrolled in the Software for Life program. The release of M.O.M. Version 11 represents a change in our approach that places the highest priority on customer input and participation, the shift to what

By |2020-09-15T13:08:54-04:00September 15th, 2020|Cloud Based Order Management, Customer Service, eCommerce, Freestyle, Fulfillment, M.O.M.|Comments Off on Freestyle Announces Release of M.O.M. Version 11

Building An Agile Operating Plan In A Pandemic

  We have been speaking a lot with our customers during the past three months. The conversation has evolved from what to do to how to build a new operations model. As we move further into the pandemic, it is clear that pandemic influenced operating plans will remain through the end of 2020. So, what

By |2020-07-02T12:27:02-04:00July 2nd, 2020|Catalogs, COVID-19, Customer Service, eCommerce, email marketing, Fulfillment, Inventory Management, M.O.M., retail industry|Comments Off on Building An Agile Operating Plan In A Pandemic


In business, your reputation is everything. When people can trust you'll actually do what you say you're going to, you're one step ahead of the game. Jung is on point many brands give lip service, but fail to deliver. Consumers are finicky. What's more? They have endless options, literally at their fingertips. Don't give

By |2020-05-08T18:05:04-04:00May 8th, 2020|Customer Service|Comments Off on QUOTES WE LIVE BY…FROM FREESTYLE 5/8/20

How Much Is Free Shipping REALLY Costing You?

Courtesy Pixabay | Mediamodifier GUEST POST BY PULSE TV'S CO-FOUNDER & COO, ANISA Let’s get this out there…I’m old! I’ve been a marketer for over 30 years. I started my journey in flea markets, but found my niche in direct-to-consumer marketing via Catalogs, TV and now the Internet. I’ve seen a great deal.

A Superior Approach to Ecommerce Customer Service

Providing the best eCommerce customer service starts with having the means to offer immediate access to address each and every one of the customer’s requests. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -American Banker, Doug Warner There are several capabilities to support quality customer service.

By |2019-11-05T14:50:37-05:00December 30th, 2015|Customer Service|0 Comments
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