Ecommerce Customer Service

Building An Agile Operating Plan In A Pandemic

  We have been speaking a lot with our customers during the past three months. The conversation has evolved from what to do to how to build a new operations model. As we move further into the pandemic, it is clear that pandemic influenced operating plans will remain through the end of 2020. So, what

By |2020-07-02T12:27:02-04:00July 2nd, 2020|Catalogs, COVID-19, Customer Service, eCommerce, email marketing, Fulfillment, Inventory Management, M.O.M., retail industry|Comments Off on Building An Agile Operating Plan In A Pandemic

QUOTES WE LIVE BY…FROM FREESTYLE 5/8/20

In business, your reputation is everything. When people can trust you'll actually do what you say you're going to, you're one step ahead of the game. Jung is on point here...so many brands give lip service, but fail to deliver. Consumers are finicky. What's more? They have endless options, literally at their fingertips. Don't give

By |2020-05-08T18:05:04-04:00May 8th, 2020|Customer Service|Comments Off on QUOTES WE LIVE BY…FROM FREESTYLE 5/8/20

How Much Is Free Shipping REALLY Costing You?

Courtesy Pixabay | Mediamodifier GUEST POST BY PULSE TV'S CO-FOUNDER & COO, ANISA Let’s get this out there…I’m old! I’ve been a marketer for over 30 years. I started my journey in flea markets, but found my niche in direct-to-consumer marketing via Catalogs, TV and now the Internet. I’ve seen a great deal.

A Superior Approach to Ecommerce Customer Service

Providing the best eCommerce customer service starts with having the means to offer immediate access to address each and every one of the customer’s requests. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -American Banker, Doug Warner There are several capabilities to support quality customer service.

By |2019-11-05T14:50:37-05:00December 30th, 2015|Customer Service|0 Comments
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