We have been speaking a lot with our customers during the past three months. The conversation has evolved from what to do to how to build a new operations model. As we move further into the pandemic, it is clear that pandemic influenced operating plans will remain through the end of 2020. So, what
In business, your reputation is everything. When people can trust you'll actually do what you say you're going to, you're one step ahead of the game. Jung is on point here...so many brands give lip service, but fail to deliver. Consumers are finicky. What's more? They have endless options, literally at their fingertips. Don't give
Have you taken advantage of the new support options available for your M.O.M. software yet? Check out our infographic that explains some of the exciting new benefits you'll receive when you come back on support for your M.O.M. software: Learn more about our support options or contact us to find out how you can become
GUEST POST BY WISEGUYS MARKETING’S BRUCE GREGOIRE Courtesy Pixabay | Geralt Veteran marketers may remember The Doors – with lead guitarist Jim Morrison and band, one of their biggest hits was “Love Me Two Times...” “Love me two times baby / Love me twice today / Love me two times / girl I'm goin'
Courtesy Pixabay | Mediamodifier GUEST POST BY PULSE TV'S CO-FOUNDER & COO, ANISA Let’s get this out there…I’m old! I’ve been a marketer for over 30 years. I started my journey in flea markets, but found my niche in direct-to-consumer marketing via Catalogs, TV and now the Internet. I’ve seen a great deal.
Courtesty Pixabay | rawpixel GUEST POST BY WISEGUYS MARKETING’S BRUCE GREGOIRE In Part 1 of our series, we addressed The Art and Science of Customer Lifetime Value (LTV) – and why, although LTV is a valuable metric, it is commonly overlooked by marketers. Keeping in mind that your loyal customer is only one
Providing the best eCommerce customer service starts with having the means to offer immediate access to address each and every one of the customer’s requests. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -American Banker, Doug Warner There are several capabilities to support quality customer service.