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As orders from multiple sales channels increase, even a thriving business feels the pressures and frustrations associated with customer service, order and inventory management. In-store pickup is also a constant challenge for retailers struggling to meet customer needs, and according to Forrester Research Inc. analyst Brendan Witcher, this trend is not going away any time
A generous return policy is a vital component for any retailer, but with the ever-increasing demand, retailers are more susceptible to return fraud, back orders, and lost revenue. “Return fraud remains a critical issue for retailers with the impact spanning far and wide, in-store and online." -NRF VP of Loss Prevention Bob Moraca How can a retailer
January 6th is a pseudo National Holiday on the calendar called National Returns Day. It is better known as Return-Ageddon to many of us. This is the day of returns “hell” for all. Since you may still be knee-deep in returns, hopefully not eyeball deep, here are few key points to consider. According to a
Your customer was shipped the wrong item once again and you are at your wits’ end. The hassle, time and money it takes to handle this could and should be avoided. Here’s how. Improving the Pick, Pack and Ship Stages Utilizing barcode scanning is the most efficient way to pick and pack your orders. Using
How can retailers toss their inventory spreadsheets aside and finally streamline purchasing? It’s as simple as implementing automated and effective purchase order (PO) management throughout the inventory process. Let’s start with the basics. Like what’s a purchase order and why is it so important? A PO is a sales contract between the buyer and seller
What's that you hear? Could it be the faint sound of holiday jingles in the air? Perhaps you're thinking, stop this madness, Halloween hasn't even crept up yet. Or, maybe you're a bundle of holiday cheer all-year-round and can't stop singing along. Any hint of carols before Halloween is enough to make any retailer realize the busy season is quickly
You have your Magento store, and it's doing well, but how can it do even better? Maybe you're thinking your business could benefit from adding some additional Magento stores. Or, perhaps you are a multichannel seller, and you’re simply trying to decide if Magento is the right solution for you. Knowing what platform(s) to pick to grow your eCommerce
Omnichannel orders and selling is the way of the world for all retailers. As eCommerce purchasing grows, immediacy becomes more of a necessity. Consumers will continue to crave faster results as eCommerce tools become more accessible. 2015 e-commerce sales (Q2) increased by 14.1% from the second quarter of 2014, while total retail sales increased 1% in
Amazon recently unveiled a new marketplace, referred to as the “red carpet for startups.” With this, new businesses can expand their products across the globe through custom pages and access to Amazon’s fulfillment network. Launchpad, from Amazon, is striving to support startup brands with videos, extra photos, product descriptions and a Q&A section to boot,
Why ‘Free’ In Marketing Works The motivating four-letter word ‘Free’ gets attention from consumers no matter what it’s referring to. Whether they are ecstatic about free Wi-Fi, free product returns or even a free donut with a beverage. That free fried dough on National Donut Day drives people mad, so much so you’d think one would cost more than $1.25.