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“National Returns Day” is expected to bring in 500,000 more packages this year, reaching 5 million total returns, according to UPS. Not only are return rates increasing, but UPS also found consumers are returning items earlier, and making room for two peaks. The first started in mid December and the second goes throughout early January. Since returns are at an all time high, how can you make sure to maximize your profits, while getting your return items back as quickly as possible? Managing Returns With Ease McKinsey & Company feels the future of online retail  "is essential for stores to digitize in order to meet the increased customer expectations now a reality in an always-on, whatever-you-want world. More than 60 percent of Americans have a smartphone and 80 percent of these consumers are “smartphone shoppers” – they use their phones to help them shop while in a store, most often to research product reviews, specifications and compare prices.” If you’re in the business of taking orders online, or managing multichannel sales, at some point, a customer is going to want or need