Recent Articles

Today, retail executives struggle with omnichannel demands and expectations. According to a report from Retail Dive, only "21 percent of retail executives are more confident now than a year ago about their company’s ability to deliver omnichannel services". The challenge of implementing omnichannel capabilities is so hard for many reasons. The shop-anywhere, pick-up anywhere, ship anywhere, return anywhere expectations of today’s shopper drives demands on the infrastructure of retailers and ecommerce merchants like never before. Here are just a few of the challenges facing today’s mid-sized retailers and ecommerce merchants: Technology Retailers and merchants need to get different systems that were designed to operate autonomously...

The order management landscape has evolved over the past thirty years when we (then Dydacomp) introduced to catalogers the first order management system (OMS).  eCommerce, mobile and the Internet of Things (IOT) have all put more pressure on the OMS to be the central repository for customer, order, inventory and product information to provide a 360 view of their business.  For this reason, we find ourselves innovating again to meet the demands of the next generation OMS – the Omnichannel platform. An OMS is more than just managing call center orders to fulfillment, today order management has the responsibility of optimizing...

This post covers the elements and challenges of creating an omnichannel environment for retailers according to Sucharita Mulpuru-Kodali, VP & Principal Analyst at Forrester Research. Sucharita shared her thoughts in our recent webinar, “Beyond the Buzz What Omnichannel Really Means.” What Omnichannel Means Today Omnichannel has meant many things to many people over the years as the term has morphed based on new technologies hitting the retail scene.  With this ever evolving landscape, what does omnichannel mean and what are the specific elements of omnichannel today? When talking about omnichannel, retailers are mainly focusing on fulfillment of an order or a transaction...

Best practices in Application Programming Interface (API) management can often get overlooked, as retailers and brand focus heavily on fulfillment, personalization, and general ecommerce strategies. In fact, the most basic API security measures go unnoticed the most, according to a recent study. “30 percent of APIs are planned out with no input from the IT security team, and 27 percent of APIs proceed through the development stage without the IT security team weighing in.” Furthermore, 87% of respondents run an API management platform, while 63% use a platform developed in-house. However, basic API security practices were utilized by less than half of...

Managing the retail supply chain from the point of purchase to management and delivery, has reached a point where automation is necessary to provide the maximum inventory turnover rate. As retailers begin to recognize where these processes line up, it becomes easier to understand how the business is affected by even small changes in processes and practices, such as the power of purchasing. Adapting to the Ecommerce Purchase Funnel: The ecommerce purchase funnel is of course a recurring trend in consumer and retailer shopping, and as shopping evolves, an increase in sales and innovation is inevitable. "B2C ecommerce sales in the U.S. totaled 531.8 billion U.S....