Recent Articles
Message to Our Customers Who Were Affected By Hurricane Harvey
August 30th, 2017
By Jim Cahill
On behalf of the team at Freestyle Solutions,
We offer our hearts and support to the communities and customers affected by Hurricane Harvey.
To our customers in the areas affected, we would like to extend our support to your M.O.M. operations.
Please let us know, if you need assistance in preparing your operations with back-up and storage of data during these difficult times, or if you may need our help to reestablish business operations at a later date.
Feel free to contact Freestyle Solutions Support at:
Phone: 973-237-0300
Email: MOMSupport@freestylesolutions.com...
Automate Your Shipping Refunds
November 2nd, 2016
By Jim Cahill
Did you know that more than $2 billion dollars of shipping refunds go unclaimed annually?
Shipping costs are typically the 3rd largest line item on the P&L behind merchandise and labor cost. For most e-commerce merchants, 10% of their sales are spent on costs related to shipping. Given the number of dollars spent by your business to ship products to your customers, monitoring your shipments, and invoices is important to your bottom line.
With this being said, shipping managers typically have one objective...to fulfill orders and quickly. Because of this, they have little time to assume responsibility for additional workload. How do they meet...
Why Omnichannel is Critical for Retailers: Customer Interaction Optimization
October 24th, 2016
By Jim Cahill
Part 3 in a 3 Part Series | Part 1, Part 2
Freestyle Solutions partnered with the e-tailing group to do independent research to understand how mid-market retailers are addressing omnichannel in terms of process and technology. Rather than surmise what the experience would be like, we developed a hands-on mystery shopping research study where visits to 25 retailers would reveal the hard results.
Our methodology involved a pre-store setup that considered two types of shopping experiences:
buy online pickup in-store and
place an order for return at a retail location.
Customer Interaction Optimization
In our study, we found that the retail associates universally...
Why Omnichannel is Critical for Retailers: Inventory Transparency
October 10th, 2016
By Jim Cahill
Part 1 in a 3 Part Series | Part 2, Part 3
Freestyle Solutions partnered with the e-tailing group to do independent research to understand how mid-market retailers are addressing omnichannel from a tactical execution standpoint in terms of both process and technology.
Rather than surmise what the experience would be like, we developed a hands-on mystery shopping research study where visits to 25 retailers would reveal the hard results. Our methodology involved a pre-store setup that considered two types of shopping experiences: 1) buy online pickup in-store (BOPIS) and 2) place an order online and return it at a retail location.
Inventory...
Why Omnichannel is Critical for Retailers: Information Accessibility
October 10th, 2016
By Jim Cahill
Part 2 in a 3 Part Series | Part 1, Part 3
Freestyle Solutions partnered with the e-tailing group to conduct independent research to understand how mid-market retailers have adopted omnichannel from an execution standpoint in terms of process and technology. Rather than surmise what the experience would be like, the e-tailing group developed a hands-on mystery shopping research study where visits to 25 retailers would reveal the hard results.
Our methodology involved a pre-store setup that considered two types of shopping experiences:
buy online pickup in-store and
place an order for return at a retail location.
Information Accessibility
Shoppers come to the store for many reasons...