In the world of e-Commerce, everything changed in the last year. Brands saw an unprecedented uptick in digital sales as a result of the wild ride 2020-plus-a-global-pandemic set in motion. So what did we all realize? Perhaps more than anything else, it’s that with sales, comes returns. And managing those returns, we’re finding, can make
In business, your reputation is everything. When people can trust you'll actually do what you say you're going to, you're one step ahead of the game. Jung is on point here...so many brands give lip service, but fail to deliver. Consumers are finicky. What's more? They have endless options, literally at their fingertips. Don't give
Since Amazon is the competitor of all competitors, it’s somehow very refreshing to hear CEO Jeff Bezos talk about how important it is to be cognizant of the customer. While it is true, competitors are important, what’s even more important is your relationship with your customers. We’re big believers in blazing trails, so for us,
It's such a simple concept...but one we so often forget. Stop. Listen. And then answer or react. What happens when you keep customers happy and engaged? Do you know how easy it is to encourage brand loyalty and customer retention? Former Chief Marketing Officer of Airbnb, Jonathan Mildenhall says it best...amazing things will happen. When
If you're in the world of eCommerce, who better to take advice from than the founder of Amazon, Jeff Bezos? Amazon is the gold standard of digital commerce, and we love this take on how you should look at your customers. What ways do you try to make your customers' experiences better?
This week's Quotes We Live By is from Google Co-Founder Larry Page. We think it pretty much sums up the key to customer satisfaction and brand loyalty. Do you strive to go beyond the expected every day?