It’s such a simple concept…but one we so often forget. Stop. Listen. And then answer or react. What happens when you keep customers happy and engaged? Do you know how easy it is to encourage brand loyalty and customer retention? Former Chief Marketing Officer of Airbnb, Jonathan Mildenhall says it best…amazing things will happen. 

quote by Jonathan Mildenhall

When was the last time you stopped and listened? Current world events and business challenges remind us right now…connections are important. Listening is key. This week’s challenge is to listen to your consumer. What are they telling you?