Providing the best eCommerce customer service starts with having the means to offer immediate access to address each and every one of the customer’s requests. "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." -American Banker, Doug Warner There are several capabilities to support quality customer service.
What is an inventory turnover rate? Simply put, it’s the number of times inventory is sold or used in a period of time. Also known as the cost of goods sold or net sales divided by the average inventory. Although a high inventory turnover rate signals strong sales, it can also indicate an ineffective inventory purchasing plan. And, since
The last thing you want to do is disappoint a customer by posting an item for sale, when you don’t have the inventory to fulfill it. You need a clear and straightforward way to monitor your inventory levels across all sales channels. First things first. Having a centralized system to manage complex inventory will ensure you
Customer loyalty greatly relies on how effective your order management system is. Responding quickly to your customers is a given, but what else can you deliver? An effective and streamlined OMS plays a pivotal role in your sales and delivery operation and gives you the upper-hand in customer service. “95% of leaders say providing a
There is no question whether online shopping will continue to grow, as the web becomes more of a go-to resource for everything retail. "In 2015, over 200 million U.S. online shoppers are projected to shop online at least once a month." -invespBlog But, the real question is; how will you as a retailer use this knowledge to
Migrating to the cloud is more than just a motto in today’s technology-driven world. Cloud based order management systems are quickly growing in popularity, as more than 78 percent of U.S. small businesses are expected to fully transition to cloud computing by 2020. By adopting a cloud based order management system, you can significantly increase