Recent Articles
3 Essential Steps to a Comprehensive Shipping Process
Your customer was shipped the wrong item once again and you are at your wits’ end. The hassle, time and money it takes to handle this could and should be avoided. Here’s how. Improving the Pick, Pack and Ship Stages Utilizing barcode scanning is the most efficient way to pick and pack your orders. Using a barcode scanner not only saves time, but ensures complete accuracy and efficiency. Not to mention that barcode data entry has an error rate of about 1 in 3 million. Automatic Shipping Calculations Tailor your company’s shipping policies to your specific market. Create your own customer shipping charge schedules for each shipping method based on actual shipping costs, order total, number of items, C.O.D. premiums, etc. Verification & Printing With an address correction and verification module, you can take advantage of reducing shipping delays and carrier imposed penalty fees for correcting inaccurate addresses. Print shipping labels, access tracking information and control shipping rates for batches and more. Integrating the shipping process to your OMS with the above ingredients will alleviate bottlenecks and avoid unnecessary manual
What is the Best Way to Manage Complex Inventory?
The last thing you want to do is disappoint a customer by posting an item for sale, when you don’t have the inventory to fulfill it. You need a clear and straightforward way to monitor your inventory levels across all sales channels. First things first. Having a centralized system to manage complex inventory will ensure you are publishing accurate available to sell levels to your sales channels. "93% of retailers rated system-wide inventory visibility as the most significant capability in executing their omni-channel fulfillment strategy, yet only 45% can enable it." -Retail Times With up-to-the minute status reports, you should be able to easily select and review orders by status, and that means all orders. These include: • Orders that have not been picked, packed, shipped or backordered • Orders awaiting credit card approval • Orders with a particular stock item Avoiding overselling an item is key, and you are on the right track to making sure that never happens again. One area this will come in handy for is kitting (aka bundling products). Whether you sell an item on its
How to Stay on Top of Omnichannel Orders
Your customers are everywhere, and with your experience in omnichannel selling, this is not exactly news. But, what you may not know is how this little morsel of information can send your business into a frenzy if you are not properly equipped. Creating an omnichannel experience for your customer requires a bit more than just giving them multiple channel options. When not managed properly, adding sales channels can create bottlenecks and cause for customer concern in your processes. “Consumers value speed, simplicity, quick responses to questions and reliable delivery, rather than worrying about whether they shop online or in-store.” - Economist Insights To be successful in an omnichannel environment, you need to be able to efficiently monitor sales and fulfill orders from all channels. Logging in and and manually updating multiple orders from several sales channels can be daunting. With optional features, you can manage as many as 50 different companies in one system. You can quickly switch from one company to another with just a few of clicks of your mouse or choose to share inventory across companies. All
Why Your Order Management System Needs to Do More
Customer loyalty greatly relies on how effective your order management system is. Responding quickly to your customers is a given, but what else can you deliver? An effective and streamlined OMS plays a pivotal role in your sales and delivery operation and gives you the upper-hand in customer service. “95% of leaders say providing a good customer experience is the top priority, but only 37% have the budget and means to implement ways to improve the experience.” - Forrester Research Study Discovering the ins and outs of how your solution can truly benefit you is the next step to success. The back-end order fulfillment processes are often seen as an afterthought when building a functional website. You want to be sure to focus on the ‘inside’ too when managing your orders. After all, customer expectations are dramatically increasing, and will only need to get stronger as time goes on. Processing orders can be overwhelming for all businesses, and even more so as growth comes. A comprehensive order management solution is more than convenient for a few reasons. When all features and
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5 Ways to Stave Off the Dreaded Stock Out
Failing to deliver a customer’s purchased product puts a serious damper on the customer experience. When inventory stock outs create a loss in loyalty and sales, what’s a retailer to do? “70 – 90% stock outs are caused by defective shelf replenishment practice, as opposed to the 10 – 30% resulting from the upstream supply chain, such as a shortage in supply from the supplier.” If you sell electronics, perishables, flowers or nutraceuticals, this post is especially for you. These industries historically have a much higher chance of dealing with the dreaded inventory stock out. To get around the dreaded OOS sign, consider the following. How to Avoid Inventory Stock Outs: Set up ‘Low Inventory’ Alerts to Know When to Restock -Setting up these system alerts allows for stock replenishment in advance of becoming OOS Streamline Customer Purchasing & Purchase Orders through Automation -See how Successful PO management can help your end goal Prepare Ahead When Ordering Stock- Highlight Best Selling Item - Using historical product sales data helps Gain Insight on Trends & Peak Selling Seasons Consider Stock Item