The busiest shopping season of the year is quickly approaching, both a boon and bane for many businesses.
Two of the biggest things to think about are meeting consumer expectations and preventing shipping costs from eating away at your bottom line. The challenge for retailers is balancing these competing priorities in a way that increases sales.
One of the main factors consumers think about when ordering online is whether or not shipping is free or an additional cost they’ll have to pay.
Not only do buyers want free shipping or expedited shipping options, but they also want it fast!
According to Shopify’s recent State of Ecommerce 2021 study, it shows that 59% of consumers now say that free shipping is the key to a positive online shopping experience, while fast delivery comes in behind at 40%.
Retailers are confronted with taking on part or all of these shipping fees while expediting deliveries to satisfy their consumers.
If all of this were not complex enough, they are faced with ever-rising carrier rates and surcharges.
Merchants are faced with the complex issue of whether to absorb the increase or to find other ways to deal with the impact on their business.
One way to manage such increases and protect your bottom line is to work with an auditing company.
71lbs, a Freestyle Solutions Partner, helps businesses that ship with FedEx and UPS decrease the overall impact of shipping costs with their fully automated review system.
By monitoring a merchant’s shipping account, 71lbs first identifies late deliveries and invoice errors, then files refund claims on the merchant’s behalf.
Their dedicated team ensures the approved refunds are credited back to the merchant’s shipping account.
71lbs also provides comprehensive data and reporting to better negotiate with the carrier and manage the impact of shipping costs on customer requirements.
With the help of Freestyle Solutions’ inventory, order, and customer management software solutions, and 71lbs auditing service, merchants can optimize their process and decrease their shipping costs.
As a result, they can provide the highest quality of service to their consumers, save money in the process and go back to completing their own holiday shopping lists.
To learn more about how you can process orders faster and monitor your shipping accounts automatically with Freestyle Solutions and 71lbs, please contact us.
71lbs is dedicated to helping businesses improve shipping spending, for more information visit https://71lbs.com/
Solutions include late delivery refunds, invoice auditing, and lost and damaged claims to manage supply-chain expenses as well as shipping insurance and contract negotiations.