Jim Cahill2020-07-17T16:35:58-04:00July 17th, 2020|Comments Off on Customer Retention In the Age of a Pandemic – More Important than Ever
Adding new customers is hard work and we’ve been taught that customer acquisition is more expensive than customer retention. So, what do you do when you add more new customers than you ever have before?
Jim Cahill2020-07-13T09:24:52-04:00July 10th, 2020|Comments Off on Wayfair & Sales Tax Nexus – Two Years In
Anniversaries are normally celebrated, except when it marks a decision that no eCommerce brand wanted to see, Wayfair vs. South Dakota. We are just past the two-year anniversary of the seismic change that forced eCommerce