Learn more about M.O.M., SiteLink and Freestyle Software in our frequently asked questions below.

General Questions About Freestyle Software

What is Freestyle Software?

Freestyle Software is a leading provider of multichannel order management solutions for eCommerce businesses. Our flagship product, M.O.M. (Multichannel Order Manager), helps online retailers streamline operations, automate fulfillment, and scale efficiently.

What types of businesses use Freestyle Software?

Freestyle Software serves fast-growing eCommerce businesses that sell across multiple online channels (Amazon, eBay, Shopify, etc.). Our clients typically have high order volumes and complex inventory needs.

What industries benefit from Freestyle Software?

We work with businesses in apparel, health & beauty, electronics, home goods, food, automotive, specialty retail, and more—any industry that requires efficient order and inventory management.

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Questions About M.O.M. (Multichannel Order Manager)

What is M.O.M., and what does it do?

M.O.M. (Multichannel Order Manager) is an order and inventory management system that helps eCommerce businesses process orders, track inventory, automate shipping, and integrate with multiple sales channels.

What are the key features of M.O.M.?

  • Real-time inventory tracking across multiple channels
  • Automated order processing to reduce manual work
  • Shipping integrations with major carriers (UPS, FedEx, USPS, etc.) through Shippo
  • Customer management tools for better support
  • Reports and analytics for business insights

Can M.O.M. integrate with my existing eCommerce platforms?

Yes! M.O.M. integrates with Shopify, Amazon, eBay, Magento, WooCommerce, BigCommerce, and more. It also connects with accounting software like QuickBooks.

Does M.O.M. support multichannel selling?

Absolutely! M.O.M. is designed for multichannel sellers and allows you to manage inventory and orders across multiple sales platforms from one central system.

How does M.O.M. improve order fulfillment?

M.O.M. automates order routing, warehouse processes, and shipping label creation, ensuring faster fulfillment and fewer errors.

Can I use M.O.M. for drop shipping?

Yes! M.O.M. supports drop shipping, allowing you to send orders directly to third-party suppliers for fulfillment.

How does M.O.M. handle returns and refunds?

M.O.M. offers a returns management system that streamlines the process, allowing businesses to efficiently process refunds, restock inventory, and analyze return trends. With M.O.M., returns can be inspected for resale or disposition.

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Pricing and Setup

How is pricing structured for M.O.M.?

Pricing depends on your business needs, order volume, and additional modules required. Contact our sales team for a custom quote. Freestyle also offers modular pricing and custom plans.

Is there a free trial or demo available?

Yes! You can request a demo to see how M.O.M. works for your business.

How long does it take to set up M.O.M.?

Implementation time varies based on your business complexity, but most businesses go live within a few weeks after onboarding and training.

Do you offer training and customer support?

Yes! We provide comprehensive onboarding, training, and in-house customer support to ensure you get the most out of M.O.M.

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Technical and Security Questions

Is M.O.M. cloud-based or on-premise?

M.O.M. offers both cloud-hosted and on-premise solutions, depending on your business requirements.

How secure is M.O.M.?

M.O.M. follows industry-standard security protocols to protect your data, including secure user authentication, payment tokenization, data encryption, and regular updates.

Can I customize M.O.M. to fit my business?

Yes! M.O.M. has various modules and add-ons to customize features like accounting, fulfillment automation, and reporting.

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What is SiteLINK, and how does it work with M.O.M.?

SiteLINK is a built-in shopping cart platform designed for seamless integration with M.O.M., allowing businesses to manage their website, orders, and inventory in one place.

Do I have to use SiteLINK, or can I use another eCommerce platform?

You don’t have to use SiteLINK. While SiteLINK integration offers the best and most seamless experience, M.O.M. supports integrations with Shopify, Magento, BigCommerce, and other eCommerce platforms. We also offer integration to WooCommerce via our API.

What is SiteLINK Genesis?

SiteLINK Genesis is the next generation of our eCommerce platform. It provides seamless and fluid experience on any screen, coupled with enhanced usability and remarketing features. Genesis is a foundation for continuous feature development driven by customer feedback and the tightest eCommerce integration with M.O.M.

What version of M.O.M. does it support?

SiteLINK Genesis is compatible with M.O.M. version 10 and up.

What does the SiteLINK Genesis upgrade process involve?

  • Scoping – We review your current site with you to identify any desired or existing customizations.
  • Signed Contract – Purchase SiteLINK Genesis.
  • Template Setup – We create your new SiteLINK Genesis store. This includes building your base template and enabling the standard features included with the new platform.
  • Development – Customizations included in your agreement will be implemented on your template store.
  • Testing – Test the base template and any customizations in a sandbox environment.
  • Go live – Once everything is validated, coordinate a date to move your site to production.

How will SiteLINK Genesis benefit my customers?

Customers will enjoy a more engaging shopping experience with improved navigation, faster checkout, fluid design between devices, and personalized features like Wishlist and saved carts.

How will it benefit my business?

Merchants will have unprecedented control over templates and content, new tools to drive conversions, stronger security protections, and actionable business insights – right out of the box!

Will existing SiteLINK features carry over?

Yes, core functionality is retained and redesigned for improved usability, performance, and future scalability.

Does SiteLINK Genesis offer more flexibility and options for daily use?

Yes. Merchants will benefit most from easier content updates, email content control and essential reporting on both abandoned carts and customer search terms

What new features are included?

Some highlights include:

  • Modern Templates: A new design framework with clean layouts, better navigation, and mobile-ready experiences.
  • Conversion tools: Abandoned cart emails and conversion reporting, saved carts, back-in-stock notifications, remarketing tools, GA4 ready.
  • Convenience: Google Pay, card-on-file, Google Address auto complete, improved content management, accessibility support tools.
  • Business intelligence: GA4 ready, customer search trends, expanded abandoned cart reporting.
  • Security: Multi-factor authentication, IP address blocking.

Where can I learn more?

Watch the full SiteLINK Genesis Webinar Replay for more details.

Does SiteLINK Genesis support tokenization?

Yes, SiteLINK Genesis requires the use of tokenization to enhance payment security and protect sensitive customer data.

How much does it cost?

SiteLINK Genesis introduces powerful new features: including enhanced conversion tools, improved customer experience, advanced business intelligence, and strengthened security.
All for $2,600, with optional customizations priced based on level of effort.

How do I get started?

Contact our Sales Team at 800-858-3666 option 5, or info@freestylesolutions.com

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Upgrades and Additional Modules

Are there additional modules available for M.O.M.?

Yes! We offer multiple modules to enhance M.O.M., including:

  • Accounting integrations (including QuickBooks)
  • Advanced reporting and analytics
  • Automated email marketing tools
  • Warehouse management enhancements

How do I upgrade my M.O.M. software?

You can upgrade through your customer portal or contact our support team for assistance with version upgrades and new feature installations.

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Getting Started with Freestyle Software

How do I get started with M.O.M.?

  • Step 1: Schedule your free personalized demo
  • Step 2: Contact our team to customize a solution for your business
  • Step 3: Onboard and integrate M.O.M. with your systems
  • Step 4: Start automating and growing your eCommerce operations

Where can I learn more about Freestyle Software?

You can explore our website and read insights on our blog.

Schedule a free demo to see M.O.M. in action.

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